RETURN & EXCHANGE POLICY
If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached and a copy of your invoice within 14 days of receiving your item(s) for a refund. For a full refund, returns MUST be received at our warehouse within 14 days of your original delivery date. Items received after 14 days but within 30 days are subject to a 20% restocking fee and merchandise that is found to be worn or damaged may not be refunded. Returns will not be accepted after 30 days.
Please allow 5 business days upon your return's arrival at our warehouse for processing. We cannot refund gift items. If you received the item(s) as a gift, you may exchange for one that is of equal or more value (please see "Exchanges" section).
Please indicate on your invoice which item(s) you are returning, and whether you'd like a refund or exchange (if exchange, please also list requested items, colors, and sizes).
The customer is responsible for return shipping fees, but if you are requesting an exchange, the new item will be shipped at no extra cost. You may ship your return with any company you like. We recommend using a method with a tracking number or delivery confirmation. We also recommend insuring your return.
RETURNS
Please follow the directions stated above. Upon receiving your returned garment we will send a confirmation email that your credit card has been refunded. The refund can only be issued to the card that was used to purchase, so if you receive a gift, you may exchange your item for one that is of equal or more value and we will charge you the difference.
EXCHANGES
If you request an exchange, you will receive an email from UPS when the new item(s) ship.
If the requested item is not available, you will be refunded instead, and will receive an email when this is complete.
Any difference in price for exchanges will be charged or refunded to the same credit card used to place the order.
Please send all returns and exchanges to the following address:
Auralis Inc.
78 Clinton Ave
Suite 3
Brooklyn, NY 11205